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Terms and Conditions

Last Updated: September 18, 2026

1. Program Overview

SweetNight offers a VIP Club Member Benefits program (the "Program") for customers who have purchased a SweetNight mattress. By scanning the QR code on the mattress packaging and submitting the activation form (the "Form"), you agree to these Terms and Conditions ("Terms"). The Program provides:

  • An additional one (1) year of limited warranty coverage on top of the standard limited warranty that already accompanies your mattress. The Extension is not a separate or independent warranty; it merely extends the term of the original standard limited warranty for one (1) additional year and does not expand the scope of coverage, exclusions, limitations, or remedies. (See Section 4 and Section 5.)
  • Access to exclusive member benefits (see the "See your benefits" link in the Form for current offers).

2. Standard Mattress Limited Warranty Summary

SweetNight mattresses come with a 10-year limited warranty from the date of purchase. The following is a summary of the standard warranty; the full warranty terms are included with your mattress and available on our website.

What is covered (under normal household use):

  • Visible indentation greater than 1 inch (approx. 2.5 cm) that remains after the mattress has fully recovered from load (excluding indentation caused by an inadequate or unsupportive foundation or bed frame);
  • Cracks or splits in the foam that occur despite normal usage and proper handling;
  • Manufacturing defects in the cover, including seams that come apart, zippers that fail due to faulty assembly, or stitching that unravels;
  • Failure of the mattress to expand to its intended dimensions within 72 hours of unpacking in a well-ventilated room at room temperature, where the deviation clearly exceeds normal dimensional tolerance; and
  • Other verified issues mutually agreed by our technical assessment team to be directly attributable to inherent defects in materials or workmanship.

What is not covered:

  • Normal softening of the foam over time during the break-in period, which does not compromise the mattress's pressure-relieving properties;
  • Damage caused by abuse, misuse, neglect, improper handling, or failure to follow care instructions;
  • Comfort preferences, including deciding the mattress is too soft, too firm, or not to personal liking (these are covered by the 100-night sleep trial);
  • Products sold "as-is," floor models, display samples, or second-hand purchases.
  • This Extension extends the term of the standard warranty by one (1) year. It does not modify, expand, or add to the coverage, exclusions, or remedies described above.

3. LIMITED WARRANTY (Magnuson-Moss Warranty Act Disclosure)

SweetNight mattresses come with a 10-year standard limited warranty from the date of purchase (as that term is defined under the Magnuson-Moss Warranty Act, 15 U.S.C. §§ 2301 et seq.). The 1-year Extension is an extension of SweetNight's standard limited warranty for the registered mattress, and is subject to all the terms, conditions, exclusions, and limitations of that original standard limited warranty. With the Extension, the total warranty term is 11 years. The specific terms, exclusions, and limitations of the standard limited warranty are set out in your mattress's documentation and are not modified by these Terms. The 100-night sleep trial described elsewhere in these Terms is a separate trial and return period, and is not part of the limited warranty. The following disclosures are required by federal law:

  • Warrantor: SWEET NIGHT TECHNOLOGY INC("SweetNight", "we").
  • Products covered: SweetNight mattresses sold to consumers in the United States, as identified on the original proof of purchase.
  • Duration of the Extension: one (1) additional year, on top of the standard limited warranty term for the registered mattress.
  • Who is covered: the original purchaser or an authorized recipient of the product, with valid proof of purchase. This Limited Warranty is not transferable to subsequent owners.

4. What the Limited Warranty Covers

During the Extension Period, SweetNight extends the term of the standard limited warranty for the registered mattress by one (1) additional year. The Extension covers the same components, defects, and failure modes as the standard limited warranty for the registered mattress, and is subject to the same exclusions, limitations, conditions, and remedies. The Extension does not introduce or expand any new category of coverage beyond the original standard limited warranty.

5. What the Limited Warranty Does NOT Cover

This Limited Warranty does NOT cover any item excluded under the standard limited warranty for the registered Mattress. The coverage and exclusions of the standard limited warranty applicable to the registered Mattress are set out in Section 2 of these Terms. By activating the Extension, you acknowledge that those exclusions apply equally to the Extension. The version of the standard limited warranty in effect on the date you activate the Extension applies to the Extension for its entire term.

In addition, the Extension does NOT include, and SweetNight does NOT warrant:

  • Any coverage beyond the scope of the standard limited warranty for the registered product.
  • Any new or additional categories of defects, damages, or remedies beyond what the standard limited warranty provides.
  • Any "Full Warranty" rights under the federal Magnuson-Moss Warranty Act, 15 U.S.C. §§ 2301 et seq.; both the standard limited warranty and this Extension are Limited Warranties.

6. How to Make a Warranty Claim

To make a claim under the Limited Warranty, contact SweetNight Customer Service using the details in Section 12. The claim process for the Extension is the same as for the standard limited warranty for the registered product. We may require:

  • Photographs of the alleged defect and of the product overall;
  • Your original proof of purchase (order confirmation, receipt, or invoice) showing the date and place of purchase;
  • Your VIP Club membership record (i.e., the email or mobile number you used to submit the Form).

We will review your claim and respond within 1 business days. If the claim is approved, we will, at our option, repair the defective product, replace it with a comparable model, or refund the original purchase price. Replacement or refurbished parts may be used.

7. Implied Warranty Disclaimer – Federal and State Rights Notice

Implied Warranties. TO THE EXTENT PERMITTED BY APPLICABLE STATE LAW, THE DURATION OF ANY IMPLIED WARRANTY (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) IS LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.

Federal and State Rights. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. This Limited Warranty is governed by the Magnuson-Moss Warranty Act and other applicable federal law, and, to the extent not preempted, by the laws of the State of California, except where mandatory consumer protection laws of your place of residence apply.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWEETNIGHT'S LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE DEFECTIVE PRODUCT AS SET OUT IN SECTION 2. SWEETNIGHT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF SWEETNIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Member Communications and Your Choices

Email only. SweetNight does not engage in telemarketing and does not send marketing SMS text messages. All member communications, including any member-benefit or 100-night-program communications, are sent by email only.

Service-related communications. By submitting the Form, you agree to receive service-related communications from us at the email address you provided. These include: warranty status updates, claim updates, and coverage-expiration notices. These communications are necessary to administer your membership and cannot be opted out of while your membership is active.

Marketing communications (email). By submitting the Form, you agree to receive marketing emails about SweetNight products, promotions, and member benefits to the email address you provide. You may opt out at any time by (a) clicking the "unsubscribe" link in any marketing email, (b) emailing us at [support@sweetnight.com], or (c) calling our toll-free number[+1 (857) 305-6091]. We will honour opt-out requests within 10 business days, as required by the CAN-SPAM Act. Each marketing email will include our physical mailing address and a clear identification of SweetNight as the sender.

Authorized agent. You may designate an authorized agent to act on your behalf for warranty or privacy matters; we may require written proof of authorization.

9. Eligibility and Activation Limit

To be eligible for the Program, you must: (a) be the original purchaser or an authorized recipient of a SweetNight mattress covered by a valid proof of purchase; (b) submit the Form within the activation period stated on the mattress packaging (or, if no period is stated, within a reasonable time after purchase); and (c) provide accurate and complete information on the Form. The Program is limited to one (1) activation per mattress per purchase. SweetNight may reject duplicate or fraudulent activations.

10. Termination

We may suspend or terminate your membership if you provide false information, abuse the Program, violate these Terms, or engage in fraud.

You may withdraw from the Program at any time by contacting us using the methods in Section 12. Withdrawal takes effect prospectively:

  • You will not receive further marketing emails about products, promotions, or member benefits;
  • You will not be eligible for future member benefits offered after the date of withdrawal;
  • Any warranty coverage that has already been activated, and any warranty claims submitted before the effective date of withdrawal, will still be honoured. Withdrawal does not affect the standard limited warranty that came with your product.

11. Privacy

Your submission of the Form and your use of the Program are governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, share, and protect your personal information, and how to exercise your privacy rights under US state law.

12. Contact Us and Changes to These Terms

Contact us:

Changes to these Terms. We may update these Terms from time to time. The "Last Date" at the top will reflect the latest revision. For material changes, we will notify you by email (to the address you provided) or by a prominent notice on the Form or our website at least 30 days before the change takes effect. Continued participation in the Program after the effective date of a change constitutes your acceptance of the updated Terms.